A Food Attendant performs number of duties in a food service establishment such as restaurants, canteens, lounges, bars, pubs, hotels, cafes, etc. A food attendant is also called ‘busboys’ or ‘bussers’ in case of a female. The food attendant generally performs an array of duties in a restaurant ranging from cleaning to taking orders to serving the food. The role of a food attendant is a good learning opportunity for an individual who aims to build a long term career in the hospitality/food industry.
- Excellent customer service skills and is always ready to help others.
- Good communicator with fluency in English and few local languages.
- Good inter-personal skills and be able to effectively liaise with co-workers, customers, chefs, and restaurant managers.
- Calm and composed nature to deal with difficult customers.
- Good listening skills to correctly note down orders.
- Good housekeeping skills.
- Be able to use kitchen appliance such as grill machines, deep fryer, soda fountain, etc.
- Good time management skills. Be able to deliver the orders without long lead times.
- Basic mathematical skills to accurately process bills and order payments.
- Must have basic computer knowledge and should know how to operate a billing system and an inventory checking system.
- Before the restaurant opens, make sure all the ingredients and raw materials are in stock. Also, ensure tables and chairs are properly laid out and the work area is clean.
- Take food and beverage orders from the customers. Record the orders in the order taking system for record keeping.
- Communicate the order to the chef or the kitchen staff. A food attendant may also be required to help in basic food/beverage preparation.
- Serve food to the customers.
- Pick up used plates and debris from the tables.
- Ensure napkins, cutlery, straws etc. are made available at each table or on customers demand.
- Clean dishes, table counters and floor space.
- Process the bill and present it to the customers. Collect bill payment and deposit at the cash counter.
- Take a stock of all the items once the restaurant is closed to customers.
- Ensure the entire restaurant is cleaned before leaving.
- Monitor the junior level staff and provide them with necessary training.
- Will have to work in restaurants, bars, pubs, canteens, lounges, hotels, cafes, fast food chains, or any food service organization.
- The candidate may be required to work in shifts and also work on weekends & holidays.
- Work involves being on feet throughout the shift timings.
- Work may also involve doing home delivery of food within the locality.
- Undergraduate or graduate in any field.
- Post-graduation not required.
- Candidates who have completed any course related to the food service industry, hospitality or culinary skills will be preferred.
- Candidates with prior work experience as a food attendant will be preferred.
Tips for Job
- Serve the customer with a smile.
- Assist customers in deciding their orders.
- Thank the customer for visiting the restaurant and on receiving a tip.
- Customer service is a key to succeed in the hospitality industry. Ensure each and every customer has a pleasant experience at the restaurant.